Refund policy

RETURN & REFUND POLICY

Thank you for shopping with SoYou. We hope you love your purchase, but we understand that sometimes things don’t work out as planned. Please review our return policy carefully so we can guide you through the process and assist with your request if needed.

RETURN WINDOW

A return request must be submitted within five (5) calendar days of the carrier-confirmed delivery date.

HOW TO REQUEST A RETURN

To begin a return, email info@soyoufashion.com with:

• Your order number
• The name of the item you wish to return
• The reason for the return
• Clear, well-lit photographs showing the entire front and back of the item
• A clear photograph showing that all original tags remain attached
• A clear photograph of the item’s original packaging

All required information must be provided before a return can be reviewed. Incomplete requests may be declined if the missing information is not provided within the five-day return window.

Please do not send an item back before receiving approval and return instructions from SoYou. Items returned without prior approval may be refused.

RETURN ELIGIBILITY

To qualify for a return, the item must be unworn, unused, unwashed, unaltered, and undamaged. The item must be free from makeup, deodorant marks, perfume, odors, and any other signs of wear.

All original tags must remain attached, and the item must be returned in the original SoYou packaging in which it was received.

Photographs are used for the initial review and do not guarantee approval. Final eligibility is determined after the item is received and physically inspected.

RETURN SHIPPING

After a return is approved, SoYou will email the customer return instructions and a return shipping label. The return package must be handed to the carrier and scanned within three (3) business days after the label is sent.

Customers are responsible for all return shipping costs. The cost of the return label will be deducted from the refund. Original shipping charges are non-refundable.

REFUNDS

After the return arrives, SoYou will inspect the item and notify the customer whether the refund has been approved. Please allow up to seven (7) business days after the return is delivered to us for inspection.

Approved refunds will be issued to the original payment method, minus the return shipping cost. Banks and credit-card companies may require additional time to post the refund.

Items that do not meet the requirements above may be denied a refund.

DAMAGED OR INCORRECT ITEMS

Please inspect your order as soon as it arrives. If an item is damaged, defective, or incorrect, email info@soyoufashion.com within five (5) calendar days of delivery. Include your order number and clear photographs showing the issue. We will review the information and assist you with the next steps.

FINAL-SALE ITEMS

Items clearly marked “Final Sale” are not eligible for return or refund.

EXCHANGES

SoYou does not currently offer direct exchanges. If another size or style is needed, please return the eligible item according to this policy and place a new order.

QUESTIONS

For questions regarding a return, contact us at info@soyoufashion.com.